Do you remember that scene in You’ve Got Mail when Kathleen Kelly and Joe Fox are at that dinner party, and he is antagonizing her and all she can do is stare at him? Later on, she emails NY152, and Shopgirl reveals how frustrating it is that she happens to freeze when someone pushes her buttons, and instead of having anything in reply her mind goes blank. I was thinking about this scene over the weekend as I had not one but two encounters with rude behavior.
The first was on Saturday, in Joann Fabrics. As I browsed the clearance fabric in a narrow aisle cluttered by overhanging fabric bolts making even one person in the aisle feel cramped, a woman who was probably a Gen-X to my Millenial, pushed her cart down the aisle and proceeded like a flash flood to move forward. Not saying anything, she kept walking, and walking, until I felt her cart in my leg and then she started saying in a syrupy voice “So sorry, excuse me.” She continued to push until I realized, she wasn’t apologizing, I was going to be moving or getting run down by a cart. The idea of not physically moving me out of the way did not exist in her mind. At that moment, all I could think of was “Where am I supposed to go?” which was ignored and I skedaddled out the aisle and watched her not even look at the section I was in and carry on to the next aisle where she did the same thing. I was baffled. I thought the behavior was coming from a pushy desire to get the fabric I was looking through, and now I think she didn’t even noticed that it was there or that other people existed in the store.
Now reader, the reason I am sharing this is not to rant or put her down, but to discuss the frustration I have in my own mind that I freeze in these situations. My mind goes blank like Kathleen Kelly and I wish it didn’t not because I want to be a mouthpiece of malice towards people I find rude, but instead to have any way of voicing a change. To have the maturity and the wherewithal to speak in wisdom and inspire people like this to re-think their behavior so that instead of being the person everyone in the store was avoiding, this woman could be a person bringing warmth and good energy to the group. But I can’t think of a single thing in those moments. I can’t even stand my ground respectfully without getting scared. I wish I could be a better person.
Now the next day, stuck in bumper-to-bumper traffic due to road work, the unthinkable happened. We were merged into the left lane due to the right lane closure for road work and a woman who was old enough to be my mom, screamed down the right lane refusing to merge until she ran out of pavement. That is when she began to throw her Audi SUV, not a cheap vehicle, into the two-foot gap between us and the next car. We had nowhere to go and she continued pushing. She stared us down and began telling us that she was getting in and that’s that. She came within inches of taking off the right front side of our car, and it was only prevented by the traffic in front moving forward at the exact time. I was verklempt and rising in anger at the wastefulness of her actions. I don’t know the financial situation she has, but paying off my car has never felt easy. Making the progress I have has felt like a miracle because I bought it used in 2021 and it was marked up due to the car shortage, but we needed a running car. I would never willingly use it as a battering ram because I have to be first in a merge lane, because it is worth too much to me to treat it like an expendable accessory. It gets me from point A to point B and I am grateful to have it. I would never want to take someone’s transportation away to get one spot ahead in a merge lane.
That situation was just a bad moment, that happens because people can be pretty crappy, but I’ve replayed the moment in my head and wished there was some way in those crazy highway moments to diffuse people. Make them see reason and remember that these big life-altering actions, don’t have to happen. You can back off and apologize and people will respect you for it. How can we inspire change on the road and inside the aisle of the store? I wish I knew.
























